Secret Shopper | Mystery Shopper | Myrtle Beach Investigators


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Secret Shopper - Mystery Shopper Investigators

Secret Shoppers, otherwise known as Mystery Shoppers, are utilized by a variety of business types to ensure that their patrons are being treated properly in the absence of the manager or owner. Our Secret Shopper Investigators have worked in the hospitality industry in Myrtle Beach for MANY years and have a unique insight, as to how various businesses "should" operate.

One of the largest industries along the Grand Strand are resorts. Almost all have various outlets to include: restaurants, lounges, entertainment areas, pool bars and even small shops. All of these areas conduct business with your patrons and could, at times, use the services of a secret shopper. Additional departments who make contact with your patrons include housekeeping and front office operations. Even if you have a business that is multifaceted, such as a resort, you may certainly opt to include or exclude departments in the secret shopper report as you see fit. This would result in less time invested by our secret shopper investigators, and thereby, less cost for the completed report. Many large properties choose to go with comprehensive report though, as it gives owners & managers a complete overview of all departments - indicating where their attention may need to be focused.

Phoenix Secret Shopper - Mystery Shopper reports are very thorough, touching ALL areas of concern. Our reports would include everything from "was the employee wearing a nametag" to how the investigator was addressed when the contact was disengaged. It would be difficult to find a secret shopper company that produced reports equivalent to ours. Our Mystery Shoppers also include covert video of the interactions, when available. So when a report indicates that a specific employee was rude, and they deny it...see it and judge it for yourself.

If you would like to discuss our Secret Shopper / Mystery Shopper services further, please give us a call anytime.

We operate in: Little River, North Myrtle Beach, Myrtle Beach, Surfside, Garden City, Murrell's Inlet, Pawley's Island, Litchfield, Conway.